In the O.I.R. framework, which term is the first word?

• A. Information Gathering
• B. Opening
• C. Resolution
• D. Opportunity

Answer: (B)

Opening is the first word in the O.I.R. sequence because the interaction begins with a calm, clear introduction of purpose and role, which sets a positive tone and invites cooperation. That opening creates a foundation for what comes next, making it easier to gather information effectively and work toward a practical resolution. After the initial opening, you move on to Information Gathering—asking focused questions to understand what happened, who’s involved, and what the person needs. The final step is Resolution, where you agree on concrete actions, supports, or next steps to address the situation. For example, start with a respectful greeting and state your intent to help, then ask clarifying questions, and finish by outlining the agreed-upon plan.